CN
After-Sales Service

Delivery is just the start.
Full-lifecycle precision support.

From selection, installation and training to calibration, maintenance and upgrades, Br&Qmesys Scientific Instruments' engineers accompany every operating phase of your equipment. What you receive is not just an instrument — but a long-term reliable, fully traceable test capability.

24h Response Time
1,000+ Equipment in Service
200+ Models Supported

Selection Consultation

Delivery & Installation

Operator Training

Calibration & Maintenance

24h
Response Time
48h
Spare-Parts Arrival
Full Lifecycle
Technical Support
24h Response
Remote Diagnosis
Regular Calibration
Knowledge Accumulation

Factory-Trained Engineers, Professional Service Assurance

Factory-trained engineers, a nationwide service network, rapid response — reliable assurance across the full equipment lifecycle.

Nationwide Service Network

Covering major industrial cities, rapid on-site response

  • 7×24 hotline

  • On-site in 48h in major cities

Genuine Factory Parts

Adequate inventory; common spare parts on site within 48h

  • Genuine factory parts

  • Common spare parts on site in 48h

Rapid Response

Response within 24 hours; remote diagnosis handled immediately

  • Response within 24h

  • Remote diagnosis handled immediately

Professional Engineers

Factory-trained and certified, ensuring equipment performance and accuracy

  • Factory-trained and certified

  • Equipment performance guaranteed

Full Lifecycle

One-stop service from selection to long-term maintenance

  • One-stop, selection to maintenance

  • Long-term technical support

15 factory-certified engineers with an average of 3 years of industry experience; service covering 30+ cities nationwide.

Professional Services Across the Full Equipment Lifecycle

Eight service categories covering the full equipment lifecycle

Every Instrument, Every Part, Under Strict Quality Control

From factory calibration to long-term operation, we are responsible for every detail, ensuring continuously reliable equipment.

Br&Qmesys 全系列产品
3D Design→ CNC Machining→ Incoming Inspection→ Surface Treatment→ Part Assembly→ Equipment Assembly→ Finished-Product Control→ Outgoing Inspection→ Packaging & Delivery
Per-unit factory calibration
Genuine factory spare parts
Traceable service records
Lifetime technical support
Quality Management System Full-Process Traceability Factory-Standard Service Customer-Satisfaction Commitment

Customer Trust, Long-Term Partnership

Real feedback from research institutes and high-end manufacturers

New-Energy Power Batteries Advanced Polymer Materials Research Institute Laboratories Automotive Components Electronics & Electrical Third-Party Testing & Certification

The Br&Qmesys technical team participated from selection through method development, cutting our test cycle by nearly a third, with very stable data consistency.

Prof. Li
A leading university in Shanghai · Laboratory Director
Universal Testing Machine QM100 Series

Locking the hot-pressing process window has long been our challenge. On-site tuning plus regular remote calibration kept the machine running at high accuracy for over two years.

Engineer Wang
A power-battery maker in Changzhou · Quality Manager
Servo Hot-Press Tester QM900A-U

The response speed impressed us — one remote diagnosis solved 80% of the issue, and spare parts arrived on site within 48 hours.

Director Park
Seoul · Korea Fire Industry Institute
Material Testing Equipment

Separator tensile testing demands extreme data consistency; their calibration service gives us reliable batch stability.

Manager Liu
A separator maker in Suzhou · Quality Supervisor
Universal Material Testing Machine

The QM940AS hot press controls pressure very precisely. Their engineers optimized our process parameters, and product yield rose 15%.

Supervisor Zhang
A battery maker in Ningde · Process Supervisor
QM940AS Hot Press

Solid-state battery R&D needs many customized test plans. Their method-development team followed through, helping us quickly validate multiple process routes.

Director Chen
A solid-state battery maker in Shenzhen · R&D Director
Customized Test Systems

Fatigue testing of automotive components has strict standards. Their preventive-maintenance service gives us almost no unexpected downtime and stable output.

Supervisor Zhao
An auto-parts maker in Guangzhou · Equipment Supervisor
Fatigue Testing System

Customer Industries

清华大学
北京大学
北京工业大学
浙江大学
TUV SUD RESS
SGS
SK新能源(江苏)
LG
DBG
SAMSUNG
ZIMT
HL-GA
ARKENNA
POSTRCH
HYUNDAI
Hanwha
PUTAILAI璞泰来
恩捷股份
宁德时代
VDL紫建电子
Sinoma中材科技
京东方BOE
TOARY东丽
SENIOR星源材质
清华大学
北京大学
北京工业大学
浙江大学
TUV SUD RESS
SGS
SK新能源(江苏)
LG
DBG
SAMSUNG
ZIMT
HL-GA
ARKENNA
POSTRCH
HYUNDAI
Hanwha
PUTAILAI璞泰来
恩捷股份
宁德时代
VDL紫建电子
Sinoma中材科技
京东方BOE
TOARY东丽
SENIOR星源材质

Tiered Service Contracts, Choose As Needed

From basic maintenance to flagship full-lifecycle coverage, meeting equipment needs at every stage

Basic Plan

For routine maintenance during stable-equipment periods

  • Annual regular calibration
  • Remote technical support
  • Genuine factory spare parts
  • Service records archived
Flagship Plan

Top-tier assurance for critical production lines

  • Everything in Standard
  • Dedicated service engineer
  • 24h on-site response
  • Method-development support
  • Priority system upgrades

Any questions,
we are always online.

7×24 Technical Support
400-186-1230
sales@brqmesys.com

Shared Information Exchange

  • Unified service interface; one call reaches us
  • Expert confirmation online, classified handling
  • Requests reach the front line directly, fast feedback

Full-Process Operational Assurance

  • Spare parts prepared on demand, standardized logistics
  • Multi-channel coordination, followed end to end
  • Remote diagnosis, preventive repair

Online Service Ticket

Frequently Asked Questions

About warranty, response and service methods — answered ahead of time here

How long is the equipment warranty?

One year from acceptance. After the warranty period, lifetime technical maintenance and spare-parts supply are provided.

How quickly do you respond after a fault occurs?

Our technical team commits to responding within 24 hours. Issues solvable by remote diagnosis are handled immediately; on-site issues are assigned to engineers by region.

How long do spare parts take to arrive?

Common parts reach the site within 48 hours domestically; overseas and special parts are expedited per logistics schedules, with interim solutions to minimize downtime.

Do you support remote maintenance and regular calibration?

Yes. Equipment can connect to our remote diagnosis system for real-time monitoring, with periodic remote calibration and preventive maintenance — intervening before issues affect production.

What does operator training include?

On-site or online training at delivery, covering proper operation, routine maintenance and data export.

Need technical support? We are always on standby.

From equipment selection to long-term maintenance, Br&Qmesys Scientific Instruments' technical team commits to responding within 24 hours with professional solutions and rapid support.

How can I help you?
Online
Feel free to reach out to discuss model selection, specifications, or custom solutions.
Free selection consultation · Direct access to professional engineers · No sales pressure
Have questions? Chat with us